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My wife and were very pleased with the service provided by David Sizemore. He was friendly and explained the different aspects of the job at hand and possible outcomes ( clearing a backed up main ). He was forthright concerning the job and pricing. I would definitely use this company again and recomend them to others.

Tim at Prime got me out of a bad situation. His team worked carefully and hard to complete the project. I had a total sewer line replacement and there were obstacles for Tim and Prime, but they kept me aware of the situation and rerouted everything as to not damage my porch. I am in a high water table area with broken clay, lots of sand and silt...but they reworked everything and I would not only endorse them but I would use them again in a heartbeat. Tim was honest and upfront with me. I couldn't have asked for more. I think these photos speak for themselves. I could add more but this was a difficult project and they more than met my expectations!

I originally hired Prime to install a refrigerator water line and the initial visit went smoothly. Later, when the weather dropped, I discovered the way the line had been routed made it impossible to winterize my outdoor hose bib without also shutting off the fridge line — something that shouldn’t happen with proper setup. I contacted Prime again, and at first I was told the fix would cost over $600, which was disappointing given the issue came from the original configuration. (I believe this was just an internal communication issue.) However, they ultimately sent the same plumber, Sam, back out, and he corrected everything at no charge. He took full ownership of the oversight and handled the fix professionally and quickly. In the end, I appreciate that Prime stood behind their work, and Sam deserves real credit for making it right. Everything now functions exactly as it should.

Very courteous, knowledgeable, and on time. Nice manner and efficient.

Very good with communication. Service man was great and completed everything that needed to be done. As a first time customer I felt the cost was a bit too high for the job of putting 2 new toilet kits and cleaning out one clogged drain.