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Plumbing FAQs

Here you can find the answer to most of your questions

Why is my water bill high this month?

Water bills can rise for several reasons. A running toilet, dripping faucet/hosebib, or failing water service line can slowly but steadily, increase your water usage, resulting in an abnormally high bill.

Where is my sewer meter and how are my sewage costs calculated?

There is no meter on sewer lines. Local water purveyors calculate your sewage costs based on water consumption.

Anytime I flush my toilet, sewage comes out of my bathtub or floor drain.

This usually means the line has a partial or complete blockage. Bathtubs, showers, and floor drains are typically the lowest place in a sewer line, meaning they are the first place for sewage to back up and exit the sewer piping.

Why is the water company saying the leak is my responsibility?

At the beginning of the property, a water meter is installed by local water purveyor to monitor water usage. From the outlet on, the line is the homeowner’s responsibility to repair and maintain.

What can I put down the toilet? The wipes say they're flushable, why can't I flush them?

While the labels read flushable, they will not break down the same as toilet paper once discharged into the sewer piping.  They can build up and cause blockages and potentially damage the sewer or septic system. We highly recommend never flushing anything other than toilet paper down your drains.

Why do I hear a loud bang when I turn my faucet off?

The pipes may not be secured adequately. Most likely, they need to be secured where pipes may be pushed against a metal or wood stud. In extreme cases, you may need to have a shock arrestor installed which absorbs the shock of water pressure and reduces vibrations throughout the system.

Have another question? Contact us today and we would be happy to assist you or answer any questions you might have.


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Staying local made sure that I was taken care of once again. Called on a Thursday and they had someone out by 8am on Friday. Al did a phenomenal job! I explained the issues, he gave me 4 different solution options with pricing, answered all my questions, kept everything clean and sanitary, and was so kind. Job was completed the same day and was reasonably priced. As a single female I didn't feel like I was manipulated for extra services or overpriced, I was treated with complete respect. I'll certainly use them again!

Amanda M.

The whole process was very easy. From making the appointment online and the confirmation via text message, they sent me a photo of the plumber who was going to come to my house. The day of the appointment the plumber called me to tell me that he was on his way. Upon arrival at the house he was very professional and courteous. He explained everything to me in great detail. I recommend this company 100% and they accept all kinds of payments plus a guarantee on the job for one year.

Virna R.

Sam came out for the estimate and recorded everything they were going to do along with taking photos. Job was redoing feed and drain lines under the sink, and installing a new dishwasher and disposal. Called on Monday to schedule once the dishwasher was delivered, and they had us booked for the next day. Al showed up on time for appointment, completed all work quickly, leak checked, ran washer and disposal to verify correct operation, took photos to document, and packed out all the debris. Under $900 parts and labor, including new cutoff valves, new washer feed line, new sink trap, removal and reinstall of disposal and dishwasher, including supplies. Charged exactly what was provided on the job estimate. Highly recommended.

Rob N.

I absolutely recommend Prime Plumbing. I called them after seeing positive Google reviews. The office agent got an appointment 3 hours after I called. The technician called me 5-10 minutes before arrival. Will, the technician was super professional and thoughtful about the space. He wore the disposable shoe protectors as to not bring the outdoors inside. He was mindful not to use machinery that would harm my home. He also answered my questions with a friendly and pleasant demeanor. The problem was fixed and I was so happy. 5 stars!

Amara B.

A real person answered the phone at 4:30 pm and not a long voicemail. It was easy to schedule an appointment. Information regarding upfront consultation fee was provided during the phone call. Reminder text message was sent one day before the appointment. On the day of the appointment, an additional text message with the picture of the plumber who is coming was sent. Overall a very pleasant experience. Our plumber was knowledgeable and professional. He also made sure to put on booties which I really appreciated

Phillipines C.
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