Our Promise

At Prime Plumbing, we care about our clients. So, we want to do the best possible work for them every time. That’s why we have a five-step process for each job. We prioritize the safety and longevity of the plumbing systems in all our Baltimore-area residents’ homes. We offer excellent coupons and discounts to make this even easier. Count on us for any job for your plumbing, fixtures, water heaters, or sewer and drain.

For all your plumbing needs in Baltimore County, call 443-741-1129 or contact Prime Plumbing online.

Look

The first step is to look for the problem. Not every plumbing issue is easily identifiable. Looking for and diagnosing a problem can differ depending on your concerns. Some are as simple as a broken water heater. A problem with your sewer line might require a deeper look to find the source. But we always provide a thorough visual inspection to ensure we’re quickly and accurately finding the problem.

Evaluate

The second step in our process is crucial to the well-being of your plumbing system, appliance, or fixture. The details of the problem often give us important information that helps us fix it. If one part of a system is acting up, it might be caused by something minor, or you might have a problem with your whole system. We want to get the job done right the first time. Thoroughly evaluating everything allows us to ensure the entire issue gets resolved, not just the part you can see.

Discuss

Open communication is important for you and us. We won’t keep you in the dark about what we find and want to do. Once we evaluate the problem, we’ll discuss the best course of action. We always want to ensure you know what’s happening and why. In some cases, this can prevent future issues from occurring. We can tell you the signs to look out for in the future and steps to take to reduce the chance of the problem recurring.

Approve

Your approval matters to us. We always get your word before beginning any job. If you have any reservations, we can talk through the issue at hand. There is no pressure involved. We just want to do the best job we can for you.

Complete

Our goal is to fix problems the same day we find them. It isn’t always possible for larger projects, but many of our jobs are done right after we get approval. If not, we aim to set reasonable expectations for completion and communicate them with you.

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