Our Reviews Baltimore County, MD

The technician, Mr. Jolly, was very knowledgeable, friendly, and ready to answer all my questions about the sump pump and the hot water tank. He was able to reduce a couple of services as well. A job well done… Thanks!

I've used Prime Plumbing on multiple occasions and they never disappoint. Most recently, on February 24, 2026, Jason came out to clear a stopped-up kitchen sink and had it resolved in under an hour. I have to say — Jason is one of the best plumbers I have ever dealt with, not just at Prime, but in all my years of working with plumbing professionals. He truly set the bar.
What really stands out isn't just the speed — it's the professionalism from start to finish. Jason arrived on time, wore boot covers to protect my floors, and laid down protective carpet before bringing in any tools. Those small details tell you everything about how much they respect your home. He was courteous, knowledgeable, and took the time to explain what he was doing every step of the way.
Here's what really says it all — I actually had the option to go through my warranty insurance and use their line coverage, which would have cost me nothing out of pocket. But after being let down by other plumbers in the past, I chose to pay out of pocket just to have Prime handle it. That's how much confidence I have in them.
If you want a plumbing company that treats your home like their own and gets the job done right the first time, look no further. Prime Plumbing has earned a customer for life

The plumber did a great job. Very courteous and knowledgeable.

Corbin and Dominique arrived early and did a perfect job. They found an additional existing problem and called it in to their office and fixed it. They went to the store multiple times to fix the problem. They stayed until past 9:30 pm to fix each and every problem. They kept us informed every step of the way. Highly recommended using this company for any needs.

Corban and Darius did a great job. Very professional. Answered my questions. Highly recommend.

My broken pipe was a mess. PRIDE sent the technician, Ibrahim. He repaired the plumbing and got me back on track quickly. Very professional.

Rob was very professional and explained the repair he was making. Highly recommended.

Rob was a technician. Extremely professional and expedient in his work. Walked me through everything clearly and made sure I understood with out treating me like an idiot.

Earnie and Hailey were efficient, helpful, honest, and did a great job! We appreciate that they explained to us the issues so we were well informed and can decide what was the best thing to do. They were very professional and well trained. Although we all hope to not have issues as homeowners, we know that’s not— I’m glad to know we can call them to help

Earnie and Hailey did an awesome job explaining what was going on and how much the costs would be, as well as recommending priorities for what needs attention

The technician did a great job. He was very friendly and personable. He identified the problem, provided me with a range of solutions and suggested the most efficient and effective solution available. He was in and out quickly and cleaned up any mess. I would use Prime Plumbing again in the future.

Corbin did a fantastic job with our sewage ejector replacement. He is professional,very knowledgable, and very personable. I look forward to working with your cpmpany again!

Great Service from Corban, got us squared away with no trouble

Corbin did an awesome job, very thorough and professional.

Corbin has been a great tech and he did a good job on my water system for me. I appreciate his service. Thank you

Rob did a great job. Very professional. Answered my questions. Job site was left clean after work.

Corban was efficient and good at what we wanted.. he explained us the work and how much we had to pay and gave us a good discount
Everything was fixed

The technician was polite and informative during the repair of our sump pump. He exceeded my expectations with the level of service. I would recommend this company for your plumbing needs.

Just wanted to thank each and every person who helped two scared seniors get their 90 year old house's plumbing back on track. The job they worked on was a formidable one, but they were absolutely amazing! Also, the people at Prime Plumbing knew my sister had just passed away a day before this all happened and we were dealing with grief, so they expedited everything and also sent the most beautiful bouquet of flowers in honor her...The Andersons

Corbin is the man. Perfect install.

Corban was very professional and forthright with his work. Would definitely recommend

Corban was so professional and did an excellent job. Highly recommend!

The tech was courteous and professional. Unfortunately, the problem was more than expected and has to return to finish clearing the clogged toilet.

Fast response and very professional.

Prime Plumbing replaced our water main and did a fantastic job. The entire process was very easy. When they came out for the initial appointment they provided a quote and even offered convenient payment options. Once the contract was signed they scheduled the appointment. They did call the morning of the appointment to let us know they would need to reschedule for the following day, which was not an issue at all. When they arrive they explained what they would be doing, how they would do it, and provided updates along the way. The job was complete in a few hours. I would highly recommend them for your plumbing needs. Thank you Jordan & Prime Plumbing!

Sam Linzer and Dominique Freeman were amazing! On time and transparent with the work needed to repair my plumbing after having a cracked pipe due to the freezing temps. And they were great to chat with!

I was impressed with Rob’s work. He needed to tighten our kitchen’s faucet and in the process pointed out issues with shutoff valves for which I gave him the go ahead to replace those as well those in the bathroom which had broke off years ago and needed to be replaced. He was competent, courteous and professional.

The previous plumbing company we used really put a hard sell on their maintenance package, so when we needed our water heater replaced, I decided to check out Prime Plumbing because I liked their billboard with the guy and his son on it. A tech (I think it was Steve) came out to give us an estimate and I really appreciated his honesty and how he laid things out and went through the options with us, explaining how what they would install would be different than what we might get from other plumbers. The plumber who came out to install the heater, Bryan, was friendly and efficient and before we knew it, our leaking unit was replaced, all without being pressured into a subscription service. We'll definitely be calling on Prime again in the future!

Appreciate the technicians for their friendliness and professionalism. 5 stars!

Prime Plumbing was great! They advised me of what they were doing every step of the way. Rob completed the job timely and very clean. The entire process was top notch starting from the phone call. Corban also came to assist Rob. He was professional as well.

5 stars these guys were fantastic came out for 3 days to help us every thing got back up no water going out or coming in they were there till they found and fixed problem.Thank you so much Cathy Hostetter

Ron and Corban did a 5 star job. I was very happy and will be using Prime again! From Steve

Ibrahim was courteous and professional. He explained everything in a way that I could understand. Prime plumbing now, avoid high cost later with plumbing issues.

Prime Plumbing is an excellent choice when it comes to plumbing needs. I had an emergency situation with my laundry drain backing up which caused some leaking in a basement bedroom ceiling. When I called Prime Plumbing they immediately sent a technician. My technician was very thorough and explained the process to me and fixed my problem. I will not hesitate to use Prime Plumbing again.

I’ve only had good experiences with them

Samuel Linzer and Corban did an excellent job on our plumbing today

Ernie and Dom were excellent

I was greatly impressed the fast friendly professional service I received. Jason the plumber was knowledgeable and respectful of my home. I would definitely recommend them and if needed I will be using them in the future.

Had the pleasure of Sam and Corbin helping us out. Friendly, professional and knowledgeable! Thank you!!!

After a horrible experience with another plumbing company, Prime Plumbing was a welcome relief. Jason was professional, listened to my concerns, thoroughly cleared the drain, and provided helpful maintenance tips. Excellent service overall.

Sewer line was replaced quickly and professionally, area was cleaned up and area of work covered with hay. Cost was reasonable to me. Would use and recommend using them.8

Prime plumbing in Baltimore, prompt, efficient and reasonable price.

Bryan Reece came through with a really great solution to a complicated problem! Since buying my 100-year-old house, I’ve had so many plumbing issues. The sub-freezing temps led to frozen pipes, but the issue was only in one bathroom. I had JUST done some renovations in my kitchen and the affected bathroom, so he found a creative solution that didn’t require cutting into my drywall (that was just installed and painted four months ago)! I am so grateful that he’s the plumber that came! He also replaced my water heater and brought it up to code nearly a year ago. He did a fantastic job! And I was ready to breakdown and cry less than 24 hours ago. What a difference a day makes!! Prime has really helped me out since I took the plunge into homeownership. And they’ve helped me navigate the awful, HACK plumbing job the previous owner left me with. Thank you, Bryan! 🙏🏾

Excellent experience the technician was very polite very informative and did a great job efficiently and quickly .

Prime plumbing in Baltimore, prompt, efficient and reasonable price.

Rob and Corbin did an outstanding job. They walk through what needed to be replaced in detail. They both were very professional and made sure everything was working correctly before cleaning up the materials they used for the job. Rob and Corbin went above and beyond what I expected. Would recommend Prime Plumbing and use them in the future.

After I ruined my garbage disposal, they came out fast and replaced it with no hassle. Quick, efficient, and friendly service, and they explained everything clearly. Highly recommend!

Ernie and Hailey just came out to fix our frozen pipe buried deep in the closet. Quote from Ernie “Top 5 most difficult job to access of all time”. They still knocked it out quickly, efficiently and respectfully. Definitely recommend Prime!

Great experience. They responded quickly and got the job done in a neat and professional manner. Would use them again for my plumbing needs.

Ron Green, great person to work with, will recommend his services 100% 👍

Our technician went above and beyond, we are grateful.

Jason was very professional and respectful while he was in my home

Ernie and Hayleigh were prompt, nice and answered all my questions. Highly recommend them! Ernie has been out to my house 2 times and has been great every time!!!! Thank you!!!

Ernie and Haley were awesome and did a great job!

My experience with Prime Plumbing was very satisfactory. The office phone personnel to the technician were all very nice and professional. I will gladly recommend Prime Plumbing to those who need plumbing needs. The price I paid was less than the estimate I received.

We are very pleased with the service and quality of the work. Mr. Ernie and Miss Hayleigh did a great job. Thank you

Dave Sizemore was excellent from start to finish on a major job - whole house hot/water pipe installation to reroute via attic. He is knowledgeable and professional, and he explained every step of the job in detail. Hailey Boyce, was his apprentice. They made a great team. Very pleased with the completed work on such a major project. I highly recommend Prime Plumbing!

Jason was wonderful! Cleared the clog and had us back up and running in no time. Appreciate Prime coming out same day versus having to wait 3-4 days without using the kitchen sink or upstairs showers…like other plumbing companies would have.

Tim was very polite and helpful. Did excellent work. I highly recommend.

Robert did a good job

Trustworthy and Dependable

Rob provided excellent service. I needed a new water maker shut-off valve installed. Rob evaluated the situation and provided me with solutions. The work was done quickly and cleanly. Rob also provided me with knowledge about my home and gave me some ideas and suggestions. Very satisfied.

Rob was great! He is knowledgeable, friendly, and precise.

Dave was friendly and got my stuck tub spout removed immediately, trimmed the copper pipe correctly and had the new spout installed in less than 10 minutes. Would definitely call this place again for plumbing needs. So glad to have my shower back!

Our technician David was great!

Bryan Reece was the plumber who repaired our leak. He was knowledgeable & professional. Everything seems to be working well. We’re still waiting for our ceiling drywall to be replaced, but that should be happening soon.

Jason was perfect , he snaked the main line , clean up after his self even made it look better than before the price was reasonable and the customer service was outstanding!!!!

Ernie did a great job, got everything right the first time

This was my first time using Prime Plumbing. Exemplary customer service and Paul, the technician, was extremely knowledgeable, efficient and kind. A good overall experience.

As always PRIME PLUMBING never disappoints when it comes to professionalism for service, knowledge and trust for a job well done. Professional Plumber Ron Green arrived yesterday to install a water line to our new fridge. Ron was on time, explained all details necessary, presented a cost quote and had everything up and running and back in place, pronto! Everyone at Prime Plumbing is exceptional because that’s what the staff at Prime Plumbing represent but we’re keeping Ron Green’s name on file should plumbing needs arise in future. Ron Green is a 5!!! STAR ⭐️ pro. We really enjoyed meeting Ron and definitely recommend him. A great asset for PRIME PLUMBING. I’ve had an excellent relationship with PRIME PLUMBING since 2022, from sewer replacement to hot water installation, kitchen faucet replacement, toilet replacement, water pressure testing…. If he is available, ask for Ron Green when you call PRIME PLUMBING for plumbing issues. PRIME PLUMBING’S greatest value is their STAFF! Thanks. Maureen

Rob was fantastic with putting in my new water heater. He was 100/100. He was so polite, patient with explaining things to me and walked me through a lot on how to maintain a water heater. Never had to deal with one until today. He was fantastic and is a great asset to the company. Keep up the good work! You rock and and are awesome.

5 stars. Had a terrible clog. Came out same day and freed it up. Thank you!

Prime Plumbing was excellent. They came out within a day to look at our issue and give us a quote. They were also able to get someone here the next day to fix our plumbing issue which was on Christmas Eve. Definitely would use their services again. Fast and friendly

Your guy was excellent and well mannered I appreciate all he did thanks and looking forward to doing more business in the future. Great customer service a great guy.

I don’t ever leave reviews, but this company is true to their word. They are fast, efficient, fair, and communicative. Highly recommend.

Paul and Prime Plumbing provided great service at a reasonable price. Their customer contact operation is top notch, and the plumber sent was insightful, informative and bottom line got the job done! We won't be flushing Prime Plumbing any time soon!

Robert was very professional and knowledgeable. I would request him again in the future.

Was as painless as a plumbing problem can be. I felt the price was a little high for the amount of work done. But it was as hassle free as you could expect. Four stars is for price alone. Service from David was stellar. Would use them again.

They were able to come the next day, kept me posted on timing, and Paul did a great job.

I was pleased with the professional service I received from Prime Plumbing, Jason explained what he needed to do to resolve my problem. The job was done in a timely manner, and the cost was good. I will use them again.

Highly recommend, came out same day and had the leak identified and fixed quickly

My father recently had plumbing work completed by Ron and his apprentice after first receiving a very poor estimate and experience from another company, and the difference was night and day. From start to finish, everything was handled professionally and with care. The pricing was very reasonable, and the quality of the work went above and beyond what was expected. My father is extremely difficult to please, and he has not stopped talking about how impressed he was. Ron and his apprentice completed the work efficiently, kept him informed throughout the entire process, and took the time to do everything right. Even the staff on the phone were friendly and helpful, which made the entire experience that much better. It is rare to find a company that delivers excellent workmanship, professionalism, and genuine customer service all in one. If you are in need of a plumber, look no further than Prime Plumbing. I would recommend them without hesitation.

Had a backed up main drain this morning, New Years day! Called in at 930am and Ibrahim was at my house by 11. He did a great job, worked very clean and professionally. Got the main cleared and wrapped up pretty quickly. First time using Prime but i was very pleased with the response and service. Will use again.

First time using the company and was very happy with the service. Came out quick (on NYE) and were able to get everything back to normal. Jason was very professional and friendly. Would hire again!

Tim, Garrett, Eric, Darius and Jordan, were courteous and very efficient in their work, cleaned up any mess, communicated everything with me. Would highly recommend this crew to my friends

Prime was very responsive. Paul was wonderful and knowledgeable. He fixed my issue and will highly recommend this company. 5 stars!

Great service from Rob Richter in Hanover MD. Rob is knowledgeable, professional, efficient and friendly.

Professional service and quality work

Willie and Dominique (hope I spelled that right!) are a great team. They were professional, honest and friendly. I appreciate their skill and highly recommend them.

Rob Richter from Prime Plumbing came to install our dishwasher when Home Depot bailed on us due to finding (older style) push pull valves under our sink. Rob came and upgraded all our valves for the price of one and then installed our dishwasher. He also hauled our old dishwasher away for no extra charge! Rob stayed with us for several hours making sure the fitting was correct, checked for leaks, and even helped sus out some pressure problems in the house on his own time. He taught me about the new valves and how to problem solve pressure issues in the future. We offered him pizza and coffee not only because he was working hard but he did so on Xmas eve. Definitely will be calling prime plumbing again for all our future plumbing needs from annual county mandated checkups to future work! Thanks Rob! Merry Christmas and happy new year!

We had two plumbers from Prime Plumbing at our home over the past two days, and they were outstanding! Ernie and Hayleigh were on time, communicated clearly, and kept us informed throughout the work. They let us know when they were taking lunch and gave advance notice anytime they needed to shut off the water or gas, which we really appreciated. They clearly take pride in their work and in providing options, which matters a lot in our 95-year-old home where surprises and challenges are common. They wore clean foot coverings every time they entered and left each work areas spotless. We also appreciated that they proactively pointed out other plumbing issues, explained them clearly, and asked if we wanted them addressed, without ever being pushy. One example was our main bathroom sink, which they noticed, explained, and fixed the same day. There is no more unpleasant drain smell! Ernie and Hayleigh were professional, respectful, and easy to work with. Our dog loved them too! We hope to get them again the next time we call Prime Plumbing, and after this experience, we would not consider calling any other company. Thank you, Ernie and Hayleigh!

Ernie and Hayleigh were amazing. They took a lot of time to speak with us and did excellent work. They problem solved some unexpected situations that came up and made sure everything was perfect! Will definitely ask does them for any plumbing work.

Excellent work. Took his time and made sure everything worked properly. Highly recommend

A1 service. Brian was great.

Rob was awesome. Very personable and very thorough in identifying problems, providing estimates and solutions and explaining everything clearly. Would definitely recommend Prime Plumbing!

Paul was very personable and knowledgeable. Very positive experience.

The team of guys that came to my house were great. They explained everything in detail and kept me informed and answered all my questions. I would definitely recommend Prime Plumbing. Great job.

Rob did an excellent job replacing my toilet and also fixing our sink. He very attentive and very professional.

Kevin was awesome. He was prompt, polite, and extremely professional.

The technician was professional, skilled and knowledgeable. He explained the issue and installed a new water heater without any issues.

Hayleigh was awesome quick professional and courteous. .

Ernie and Halle are Amazing!! They were very personable, knowledgeable, and professional! I am very satisfied with my service and the price was affordable!!!

Ernie And Halle Were Both Amazing. Both Did A Phenomenal Job. They Were Very Informal And Patient. They Got The Job Done Quickly I Really Enjoyed Their Service. I Would Recommend Them To My Family And Friends. Prime Plumbing Service Is A 10/10. I Wish I Could Give More Than 5 Stars.

Rob was very personable and did a good job. I thought it was overpriced though.

Rob R. was my plumbing tech. Knowledgable, curtious, honest, and explained everything well. It felt like he was on my side interms of fixing the issue and saving me money. Ill request him in the future if need be.

Unclogged our toilet quickly and got everything working. He did an excellent job, was very professional. He explained the procedure well.

Robert R and Dominic were amazing! The project took longer than expected due to locality and they handled it with grace and patience. They both had the warmest demeanor and really made this experience one of a kind. These gentlemen were knowledgeable and Rob R went the extra mile to ensure we understood the new installation.

Al was professional, courteous and knowledgeable. Outstanding service provider!!

Great customer service!

He was very professional. He explained in detail all of our questions.

Ebraham was very efficient and did a beautiful job on changing out old tub and shower fixtures in my bathroom. He also changed out my low sitting toilet for a higher, more water efficient toilet. I will recommend Ebraham and Prime Plumbing to my friends and relatives.

Jordan was amazing with his expertise, communication and professionalism. He worked diligently on the sewer cleanup and explained everything patiently throughout the process. He did a good job by limiting the amount of digging and cleaned up well after him. Would highly recommend.

Prime plumbing in Baltimore, prompt, efficient and reasonable price.

It's taken me a while to write a review with two young kids- but i wanted to make sure i shared what a wonderful experience we had using Prime Plumbing. We had a sewer line back up in our basement (yuck) and i had multiple plumbers come out and give quotes on digging up and replacing our old copper sewer line with pvc. Tim impressed me from day 1 and stood out amongst the others with his confidence and expertise in what our options were, what to expect from the whole process, etc. They dug up our lawn (8 ft deep, approx 40 ft long) and i am so happy with how they managed to put it all back together. I can't take a current picture of it now because our yard is covered with snow, but 2 months later you'd hardly be able to tell we had a trench dug up. We were quoted around the same price by another company who said they would need to tear out our retaining brick wall and also said they'd leave piles of dirt, and that the grass seed/hay would cost extra!! Also, Prime managed to get this all done in 1 day. Not to mention, we got to keep our beautiful maple tree! This is the only tree in our yard and our kids love swinging on it so while i was ready to give it up if need be, i was going to be a little devastated. Only a few days after my initial consultation with Tim, we had a brand new sewer line! We are so happy we found a good, reliable & trustworthy company to make us feel better about forking over a pretty penny on a hidden (but very crucial) repair. Thank you Prime Plumbing!

Great work! Very nice service; fixed our water heater issue and had us back up and running in no time. The service provided by Ernie and Hayleigh was very professional and courteous.

[UPDATE: RESOLVED] I'm updating this review to reflect that Prime Plumbing has owned up to the situation and made it right. Once my new toilet arrived, they returned and completed the installation at no additional cost to me. The 5-stars are for Ernie and Hailey who handled the final install, and they were a complete 180 from my previous experience. They were awesome, professional, and sociable. You could tell they actually enjoy their work and take pride in it. They got the job done right. While the road to get here was frustrating, I appreciate the company standing by their work and sending the right team to finish the job. [OLD REVIEW] I hired Prime Plumbing to fix a toilet leak, and after 4 visits and hundreds of dollars, I had to do their work for them. Here is the timeline of negligence: March 27, 2025 (Invoice #90891): I paid an $89 trip fee to have a technician come out. He did a visual glance without even lifting the toilet and told me "nothing was wrong." The leak continued. Nov 1, 2025 (Invoice #97073): I paid $634.56 for a "Toilet Pull and Reset" (Service Code TUR-110). The invoice states they would "prepare the mounting system." They claimed the issue was a decayed wax seal (after initially guessing "condensation"). They did not inspect the toilet for cracks, but they didn't miss the opportunity to try and upsell me a new water heater. The leak continued. Nov 24, 2025 (Return Call): When they came back, the technician tried to blame "condensation" again and claimed "these electric toilets aren't reliable", again making excuses. He replaced the wax seal again without inspecting the toilet. Nov 30, 2025: The leak returned. Before booking them again, I spent 1.5 hours doing what they should've done. I replicated the leak and reached behind the toilet to feel the failure point. I felt the wax ring and—crucially—I felt plastic obstructing the seal. Dec 1, 2025 (Invoice #97936 Return Call): The tech arrived, and I told him what I found. He told me, "That's impossible... Show me how you did it. Show me this magic." I had to literally get on the floor and prove it to him. I ABSOLUTELY should not have had to do his job for him. He then complained about how he "can't keep coming out here" and is "losing money." Completely unprofessional. He finally pulls the toilet up, actually inspects it, and finds a crack. He sounded gleeful showing it to me, acting like this vindicated his misdiagnosis. He then told me I need to pay a third time to have a new toilet installed. THE REALITY: Did he inspect it the first time? If he did and saw no crack, then he caused the crack by mishandling the toilet. Did he not inspect it? Then the crack was there the whole time, and due to his incompetence, he misdiagnosed the issue for months while taking my money. I paid premium pricing for a professional diagnosis and fix. Instead, I got laziness in March, incompetence in November, disrespect in December, and an issue that wasn't fixed. Now they want more money to fix the issue they likely caused. Avoid this company unless you want to do the plumbing yourself after paying the bill. When my new toilet arrives, I will be reaching out to them to complete the install of the toilet at no additional cost to myself (I am not asking for a refund on the cost of a toilet, just want them to install it properly.) Otherwise, this is definitely going to be a complaint to the MHIC.

Ernie and Hailey are absolute legends! I cannot say enough good things about Ernie and Hailey! I hired them to install a new toilet, and they turned what is usually a mundane maintenance appointment into a genuinely great experience. From the moment they arrived, the service was top-tier. They were incredibly professional and got the installation done flawlessly, but what really stood out was their attitude. They were sociable, friendly, and you could tell they actually have fun on the job. They have a great dynamic and brought such positive energy into my home while working. It is rare to find a team that combines expert workmanship with such a great "vibe." If you need plumbing work done and want it done right by good people, ask for Ernie and Hailey. 10/10 would recommend!

Paul was awesome fixed my issue right away! Prime plumbing came out the same day !

Very professional and courteous Friendly would recommend this company

Amazing professional service by Ron and the entire Prime team, Ron was extremely knowledgeable. Explained everything that needed to be done to make sure the repair was completed correctly. I would highly recommend Prime and will continue to use them.

Sam gave me straight honest answers and fixed the problems.

Mark and Ernie were very thorough and professional. Thanks fellas. Happy Holidays

Very quick resolution and repair of water leak

Rob and Dominic were great. They were quick, explained everything thoroughly and very easy to talk to.

Samuel and Dominic were awesome. They were professional, friendly, taught me a little bit about my pipes, made great recommendations, and left me feeling confident in a job well done. They also cleaned up so well that I think they left it better than when they got here! I will definitely use these guys again - hopefully next time it’s not for such an emergency!

Rob did a great job! Highly recommend him for good quality service and professionalism.

Ernie, Haileigh, and Mark did a fantastic job!

Sam did a fantastic job! We chose this company based on the good reviews and were very pleased with the results. Nobody wants plumbing problems, but it’s great to have someone reliable and reasonable to call when we do.

The work was 5 star but the price was not.

After Jayson's call, he came by as promised. Led him to upstairs hall bath, showed him the sink, where I had taken down the outer pipes. He went to work w/his neat machine, and w/in about 20 minutes, was done. Yea, the sink worked. Paid the bill w/my credit card, thanked him for his professional help. Pleasant and skilled. good man, good for the company too. Ron Putz

Robert Richter did a great job and didn’t leave my home until he fixed my issue.

Ibrahim was great. He arrived early and was super friendly. He quickly diagnosed the issue and laid out all of the procedures and costs required to remedy my problem. If anyone needs repairs, go with Prime. They'll treat you well.

Absolutely thrilled with the service from Prime Plumbing LLC! Ernie and Hayleigh were exceptional. Their customer service was top-notch, making the entire process smooth and stress-free. You can tell they are highly experienced plumbers; they quickly diagnosed the issue and provided effective solutions. I felt confident in their expertise and appreciated their friendly approach. Highly recommend Prime Plumbing for any plumbing needs! Five stars all the way!

Paul was amazing and very knowledgeable! He showed that he cares about his work quality! He was also polite and kind!

My wife and were very pleased with the service provided by David Sizemore. He was friendly and explained the different aspects of the job at hand and possible outcomes ( clearing a backed up main ). He was forthright concerning the job and pricing. I would definitely use this company again and recomend them to others.

Tim at Prime got me out of a bad situation. His team worked carefully and hard to complete the project. I had a total sewer line replacement and there were obstacles for Tim and Prime, but they kept me aware of the situation and rerouted everything as to not damage my porch. I am in a high water table area with broken clay, lots of sand and silt...but they reworked everything and I would not only endorse them but I would use them again in a heartbeat. Tim was honest and upfront with me. I couldn't have asked for more. I think these photos speak for themselves. I could add more but this was a difficult project and they more than met my expectations!

I originally hired Prime to install a refrigerator water line and the initial visit went smoothly. Later, when the weather dropped, I discovered the way the line had been routed made it impossible to winterize my outdoor hose bib without also shutting off the fridge line — something that shouldn’t happen with proper setup. I contacted Prime again, and at first I was told the fix would cost over $600, which was disappointing given the issue came from the original configuration. (I believe this was just an internal communication issue.) However, they ultimately sent the same plumber, Sam, back out, and he corrected everything at no charge. He took full ownership of the oversight and handled the fix professionally and quickly. In the end, I appreciate that Prime stood behind their work, and Sam deserves real credit for making it right. Everything now functions exactly as it should.

Very courteous, knowledgeable, and on time. Nice manner and efficient.

Very good with communication. Service man was great and completed everything that needed to be done. As a first time customer I felt the cost was a bit too high for the job of putting 2 new toilet kits and cleaning out one clogged drain.

Plummer was punctual and professional. He even asked if we had any other questions. Never has any other plumber was as attentive and informative. We would highly recommend Prime.

Prime plumbing did an excellent job for an affordable price . Would highly recommend .

Great support and Service

Prime plumbing is great. Friendly staff and very responsive to our needs. Highly recommend them for anyone in Maryland.

Great service, very knowledgeable, very personable.

Prime Plumbing was the first company I chose when going online. And even though you don't know what to expect, I took a chance and it worked out great. My technician Wilfredo did a excellent job. He was prompt, courteous, knowledgeable and answered all of my questions. He was done rather quick as well, which is always good. If all the techs are like Wilfredo, I highly recommend this company. Mike

Very good service. Completed clean out and cleaned up after.

Prime Plumming did a really great job at replacing my entire sewer line in just two days and they definitely gave me the best price so I would highly recommend them considering that they were able to do a good job and provide a reasonable price.

I am pleased with the work Ernie H and team did with the water heater installation. They were friendly, yet professional, and were helpful in their explanation when answering my questions.

They did a great job. They went above and beyond fixing a secondary issue that arose during the work they were doing.

Paul did a great job! We were able to get a plumber out and a new toilet installed the day before Thanksgiving. Highly recommend Prime Plumbing for being quick and efficient!

The estimate was very fair and the repair team was very professional.

Very responsive and thorough

I had a great experience with Prime, Ernie came out originally and figured out what needed to be done. We agreed to the work and scheduling was a breeze. On install day Ernie and Casie Jones showed up were very polite, knowledgeable, quick and most importantly very nice to my old dog. They also went the extra mile to make sure I was happy with the changes. I would recommend Prime Plumbing to anyone looking for professional quality work.

Jason was professional and knowledgeable!

I wish there were more stars!! Sam was amazing- professional, informed, thorough, kind and efficient. I highly recommend him and Prime Plumbing!!

Our technician Dave was excellent beginning to end . He clearly explained our different options for our repair . He and his apprentice were back the next day and the work was completed in a timely and efficient manner . They were very clean as well . I would definitely recommend and we will be using Prime again soon to complete some other plumbing work ( we live in a 100 year old house so it’s always something! 😂)

Dave came out to our house a few weeks ago to help us install a new bathroom faucet and repair the spigot on the front of our house. He was kind, knowledgeable, efficient and a pleasure to work with. We will definitely use Prime Plumbing in the future!

Sam was excellent. He was professional, friendly, efficient and tidy. He answered my questions thoroughly and kept me informed of his progress. He definitely deserves 5 stars.

Quick and offered cost effective solition

Prime Plumbing did an excellent job meeting our Plumbing needs. They replaced the hot water heater, and lots of old iron pipes that were ready to go. The employees were professional and courteous and made sure we were happy with the final results. They absolutely deserve five stars.

Exceptional service! 5 stars! Sam was extremely helpful helping me order additional parts. Very excellent plumber.

Excellent communication from the staff, fast installation and a very clean Jon. Highly recommend this company!

I highly recommend Prime Plumbing for any major plumbing needs. Dealing with a sewage line replacement in our main home was incredibly stressful, but the team made the entire process manageable and seamless. From the initial call, their response time was prompt. Garrett and the team arrived on time, was extremely professional, and patiently explained the issue using a camera inspection to show us the damage. They provided a detailed, transparent estimate with no hidden fees, clearly breaking down the labor, materials, and the value of a long-term solution. The team worked efficiently to minimize disruption to our property, and I was impressed with how clean they left the work area after completion. The communication throughout the project was excellent, with regular updates on their progress. We are so relieved to have a reliable, long-lasting fix and can't thank Prime Plumbing enough for their expertise and integrity. They truly exceeded our expectations and earned a loyal customer!

Dave was exactly the kind of person we were seeking. We had minor problems with two toilets. Dave analyzed the situation, identified the problem and told us what the problem was, how to fix it and what it would cost. The cost was fair and appreciated.

We discovered we had a water leak while reflooring our home. We could not find the source of the leak. Dave came out and discovered the leak coming from bad tile grout in the shower. Educated me on leaks and fixed two faucets while he was here! 5 star service for sure.

Tech was very polite.

It would have been completed sooner if the first technician came on time & prepared with the cartridge. I had to wait until the next morning for the second technicians Ernie &Hailey, who came prepared to complete the job,checked to make sure hot water came out,etc. all done within 35-45 min. The 5 stars go to them for expedient and complete service.

This is my 2nd experience with Prime Plumbing. The receptionist that took my call was pleasant. The plumbers that were dispatched were respectful of my home and were able to resolve all my issues, including one that I forget to mention when I called. They stayed pleasant and professional throughout. I highly recommend using this business.

I wish there were more stars!! Sam was amazing- professional, informed, thorough, kind and efficient. I highly recommend him and Prime Plumbing!!

We recently moved to an older home and needed to modernize our shut off valves for the main line into the home and for a hose bib. Also, added a pressure-reducing valve. Our plumbers, Ernie & Hailey were patient, thorough and efficient with the difficulties and quirks of an older home. They took their time to do the work correctly & to test everything afterwards. We are very grateful for their excellent work. Future water problems have been avoided in these areas. Highly recommend.

To have a new fridge installed I had to have the original valve and line replaced with a quarter turn valve. Paul from Prime Plumbing came and gave me an estimate on what the service would cost and about how long it would take to exchange and replace the existing fixture we had from the original builders. Paul was quick and efficient and we were able to hook up to our fridge with no issues or leaks. The price was also reasonable. We will definitely do business with Prime again in the future!

Professional and quick to assess and schedule installation. Price beat out other plumbers as well significantly.

Great work, did a professional job in a timely manner,

Ibrahim did a thorough assessment and made sure the job was completed to our satisfaction. He explained everything that needed to be done and educated us on what our next steps should be. He was pleasant, on time, professional, and a pleasure to do business with.

Always professional and efficient. Teach you about what is in your home and help you learn. Will always call them for plumbing.

Ernie and Haley replaced a broken gas pipe. Service was good, they were able to come out the day after I called and completed the job within a few hours.

I've worked with them for years and these guys never miss, their work and service is outstanding.

The team did a fabulous job and I would highly recommend them for a future job.

Sam L was very professional and curious. It looks like he did a fantastic job on the plumbing work around my furnace but the price a bit too much...Should get a senior discount....

Jason did an excellent job clearing the drain. Very professional and cleaned up afterwards. Definitely recommended

Ernie and Hayleigh provided amazing service today as we needed a full re-pipe in our basement. They did a complete review of our plumbing needs and saved us money along the way. We would definitely recommend Prime Plumbing and specifically Ernie and Hayleigh’s service.

Rob was fantastic, offered helpful suggestions and fixed the outside leaking faucet in 20 degree weather!

Exceptional and quick service. All technicians were polite, personal, and professional. Primary technician even took the time to have a full Convo with my 4 year old about what he was doing.

Tim did a really great assessment of my messed up Terracotta pipes and how to replace them with PVC. His team came out the same week and got the whole job down in 3 hrs! These are solid, skilled, friendly and compassionate plumbers, highly recommend!

We were referred to Prime Plumbing by Garrett, and I’m so glad we reached out. Tom, the owner, personally called to introduce himself and understand the plumbing issue we were experiencing at one of our office locations. Shortly after, Tim (the estimator) called, introduced himself, and was onsite quickly to scope the sewer line. He kept me informed every step of the way and was professional, friendly, and thorough. The communication and customer service were excellent from start to finish. We will absolutely use Prime Plumbing again for all of our plumbing needs. Highly recommend!

Paul was very professional and knowledgeable. He repaired the basement toliet which required installing a new flange because the old one was underneath the tile. He cleaned up the area and it smelled great. I will definitely use his services in the future.

We have two homes in the Baltimore area and always use Prime! I love their communication and especially 5 star service!