Proudly Serving Central Maryland

Back to Blog

How To Check Your Sump Pump?

Save Time, Call Prime!

Spring downpours can lead to flooded basements. You might encounter frequent and unpredictable downpours around this time of the year. Responsible homeowners should be checking to ensure their sump pump is in proper working order.

What Is A Sump Pump? Do I Have One?

A sump pump is a device that moves water from your basement, out of your home. A sump pit is a constructed pit — a hole carved below the surface of your basement floor. This pit, also known as a basin, houses a pump that is equipped with floats and valves that sense rising water levels. When the water gets too high, the sump pump automatically removes excess water from the basement and away from your house using a discharge line, keeping your basement dry.

Sump pumps are typically found in the corner of your basement, sometimes in a closet. It will look like a round hole in the ground. If you have one, you should make sure it is working properly.

DID YOU KNOW: Newer backup systems can actually connect to your home’s Wi-Fi, which allows you to receive high-water and low-battery alerts right on your phone. Learn more about this awesome feature at zoellerpumps.com.

Common Sump Pump Issues To Check For and How To Fix Them:

1. Power Outage or Battery Backup Failure

If your system doesn’t have a battery backup, we highly recommend adding one. Sump pumps are needed most in a severe storm when power may be knocked out. Having a backup power source will keep your pump working properly when it’s most needed. Make sure your battery is charged and your pump still operates when the power is disconnected. Also, confirm the fuse to the pump is not blown by attaching a light to the pump outlet and checking the circuit breaker or fuse box.

2. Pump Not Turning On

Slowly dump a large bucket of water into the sump to raise the float, making sure the pump turns on. If not, you may have a burned-out motor or another issue with the pump, requiring repair or replacement.

3. Pump Turns On, But Doesn’t Remove Water

Sometimes, the intake or discharge areas can become clogged. To check this, first unplug the unit. Remove the pump from the sump pit, clean it, and check for debris blocking either the intake or the discharge line. If your unit is operating but no water is being pumped out of the house, you may have a clog in your discharge line between the sump pump and outside. If the clog isn’t immediately obvious, we can help diagnose the problem.

What Sump Pump Backup Options Are Available?

Water Jet Backup System

Your sump pump can actually be powered by municipal water eliminating the need for electricity. By using pressurized water, this type of system can actually “suck” water out of the basin using gravity. The downside is, it requires a backflow device which requires a yearly inspection. Many older homes are not equipped with this and would require additional work by a professional.

Battery Backup

The most common backup system utilizes a 12-volt battery similar to what you would find in your vehicle. The battery will keep a charge so that in the event of a power failure, the sump pump can still kick on. It’s simple and easy to maintain. Be sure to replace the battery every four to five years to avoid the battery losing a charge. While these systems are easier to install relative to the water-powered option, they do sometimes require a professional.

Taking preventive measures is more cost-effective than dealing with a flooded basement. When it comes to your home’s plumbing system, being proactive is always the smarter choice.

Don’t hesitate to contact us if you need assistance with your backup system or want to learn more about sump pumps. Our experts are here to help, and we’d love to hear from you!

WHAT TO EXPECT

The Difference With Prime

About Us

Locally owned & OPERATED; Founded IN 2012

We take the worry out of things with upfront pricing

OPTIONS TO HELP YOU finance any service needed

Licensed Technicians who treat your home with care

Our maintenance plans make you the priority

Discount pricing for active and retired militaRy personnel

Locally owned & OPERATED; Founded IN 2012

We take the worry out of things with upfront pricing

OPTIONS TO HELP YOU finance any service needed

Licensed Technicians who treat your home with care

Our maintenance plans make you the priority

Discount pricing for active and retired militaRy personnel

    Get a FREE second opinion on water and sewer service, and septic repair/replacements!

    About Us

    Don’t Just Take Our Word for it

    More Reviews
    The technician, Mr. Jolly, was very knowledgeable, friendly, and ready to answer all my questions about the sump pump and the hot water tank. He was able to reduce a couple of services as well. A job well done… Thanks!
    Jody Roblyer
    2 days ago
    I've used Prime Plumbing on multiple occasions and they never disappoint. Most recently, on February 24, 2026, Jason came out to clear a stopped-up kitchen sink and had it resolved in under an hour. I have to say — Jason is one of the best plumbers I have ever dealt with, not just at Prime, but in all my years of working with plumbing professionals. He truly set the bar.
    What really stands out isn't just the speed — it's the professionalism from start to finish. Jason arrived on time, wore boot covers to protect my floors, and laid down protective carpet before bringing in any tools. Those small details tell you everything about how much they respect your home. He was courteous, knowledgeable, and took the time to explain what he was doing every step of the way.
    Here's what really says it all — I actually had the option to go through my warranty insurance and use their line coverage, which would have cost me nothing out of pocket. But after being let down by other plumbers in the past, I chose to pay out of pocket just to have Prime handle it. That's how much confidence I have in them.
    If you want a plumbing company that treats your home like their own and gets the job done right the first time, look no further. Prime Plumbing has earned a customer for life
    Warren Chambers
    2 days ago
    The plumber did a great job. Very courteous and knowledgeable.
    Harry Storm
    2 days ago
    Corbin and Dominique arrived early and did a perfect job. They found an additional existing problem and called it in to their office and fixed it. They went to the store multiple times to fix the problem. They stayed until past 9:30 pm to fix each and every problem. They kept us informed every step of the way. Highly recommended using this company for any needs.
    Lacey LaSpina
    3 days ago

    Why Choose Prime Plumbing?

    Professional Services at an Affordable Price

    • Transparent Pricing
    • No Additional Charges for Overtime
    • Flexible Financing Solutions
    • Thorough Employee Background Checks
    • Complimentary Second Opinions
    Learn More